Using Real-Time Data to Drive Community Engagement

Screen shot 2015-07-14 at 4.51.40 PM

1. Safety and Civic Engagement – To ensure transparency regarding public safety, the City of Oakland launched a ‘Calls for Service’ real-time data mapping app.

2. Oakland, Calif.’s Real-Time Crime Map Uses Data to Drive Community Engagement – GovTech (July 7, 2015)

The key elements of this technology would help address the problem by:

    • Integrating real-time crime data with the city map via an interactive map on the city’s website (The city’s IT department partnered with Esri, using Esri’s ArcGIS platform)
    • Providing residents the latest criminal and emergency activity on the map, as it’s filtered through the Oakland Police Department’s 911-dispatch system
    • Educating the public to understand what’s happening in their neighborhood, while giving a better perspective to residents about how the law enforcement agency is performing

3. The stakeholders who could use this technology may include the police department, municipal departments (IT, 311), and local citizens.

4. To deploy this technology, this could include:

    • Step 1: Develop a strategic plan with the key stakeholders
    • Step 2: Determine data sources necessary to effectively implement the integration of the data (Police department data, 311 data, mapping/GIS data)
    • Step 3: Launch and maintain the service

3 thoughts on “Using Real-Time Data to Drive Community Engagement

  1. Having the cases closed as indicators in real time has the potential to discourage criminal activity in the city. The technology will also help Oakland PD increase the patrols in highly centralized areas of activity as the program collects data points and aggregates trends.


  2. This is an exceptional example of harnessing an existing data stream to address safety, which is a critical issue in today’s cities. Using a widespread and robust platform — esri’s ArcGIS — ensures that this application can be readily maintained and updated to meet Oakland’s future needs too.


  3. This is a great technology that not only informs the citizens of Oakland but allows them to interact with the system. In addition, the technology is flexible and can adapt to the city’s needs and expand to other departments which can help identify other crime patterns and lead to predicting crime hot spots.


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s