1) Sustainability Problem: New York City residents do not have a forum to voice their interests in NYPD agenda.

Category: Civic Engagement

2) Technology

CompStat, brought to the NYPD in 1994, is a management system that combines administrative policy with technology to make crime matters more transparent and hold precinct commanders accountable in their areas. IdeaScale is a cloud-based innovation that has been merged with CompStat as an ideation platform to enhance civic engagement surrounding police work.

• IdeaScale was merged with NYPD CompStat in 2014.
• IdeaScale works by registering users to make comments and vote on suggestions for ways to improve organizations.
• Ideas that receive the most votes through IdeaScale are elevated to the attention of management.
• NYPD’s use of IdeaScale is the first time that a police department has used a digital platform to invite specific communities to nominate quality-of-life problems for the police to address.
• The information and ideas submitted to IdeaScale constitute a crucial supplement to 911 data in determining an agenda for the NYPD.

3) Organizational Stakeholders:

• NYC Government
• NYC Residents
• NYC Businesses
• NYPD

4) Deployment:

• Merge CompStat with IdeaScale so community and crime data can be shared across platforms within a police department.
• Introduce community to IdeaScale and register users.
• Enhance community engagement by collecting ideas, comments, and votes through IdeaScale.
• Supplement 911 data with IdeaScale data to determine policing agenda.
• Increase the willingness of citizens to report crime and improve accountability in police force.

Source:

Stephen Goldsmith. Using Technology to Enhance Civic Engagement. Government Technology Magazine. March 9, 2016. Web. Accessed October 26, 2017. http://www.govtech.com/opinion/Using-Technology-to-Enhance-Civic-Engagement.html