Healthcare Leader Improves Workflow & Patient Satisfaction

Sustainability Agenda:

  • Waste Reduction
  • Transparency and Work Flow Efficiency
  • Safer and Improved Patient Care Environment

Technology Article:

“In healthcare today, the patient experience is of utmost importance. By accurately capturing where our delays were, we were able to identify our primary challenges and implement solutions to directly impact those areas.”

By: Kristen Brown, Clinical Manager of Children’s National Health System

Source: http://www.savancehealth.com/portals/0/Case-Studies/Childrens-National-Cancer-Center-Case-Study.pdf

Summary (Challenges):

Children’s National Health System is a pediatric care provider in Washington, D.C. For over 140 years, Children’s National has pioneered new therapies and treatments across a wide array of medical specialties, from neonatal services to cancer care.

The Children’s National Cancer Center is a very busy outpatient clinic, with 100+ providers, seeing 200+ patients each day. At Children’s National, successful cancer treatment is not just about delivering medication, but also about providing a friendly, comfortable environment where patients can feel safe for the duration of their treatment. This includes providing art and music therapy to patients while they wait.

When a child comes in for cancer treatment, the visit often is a multi-step process that takes hours. Accompanied by their parents or other caregivers, patients must sign in, give vital signs, have blood drawn, wait for lab results, see clinicians, and perhaps sit through lengthy chemotherapy infusions. There were so many moving parts going on at one time. Lab results might take an hour or two and patients would get bored and wander. Or, they might leave the unit for radiology or some ancillary service and would need to be tracked down at every turn. Children’s National spent too much time simply looking for their patients.

The excessive wait times, and a general lack of information made for a less than pleasant patient experience. The clinical processes had become inefficient and there was no data to track the patient flow to find and fix bottlenecks. Children’s National wanted to make the system more transparent to families, making it possible for everyone to know where they stood in line to be seen by their providers.

Children’s National tackled the challenges inherent in paper-based information flows—and in the process also increased its own staff efficiency. The Savance Health Staff Tracking solution was used to improve communication and workflow, and healthcare team organization. This significantly decreases patient wait times and increases patient satisfaction.

Technology Stakeholders:

  1. Healthcare Institutions (Children’s National Cancer Center)
  2. Healthcare Providers (Primary Care Technician, Clinic Operations Manager Doctors, Nurses, Clinicians, etc)
  3. Patients (children) and their parents, other caregivers/family members

Technology Deployment: 

Savance Health deployed customized solutions: Patient Self Check-In, Waiting Room Display, and Patient Tracking & Flow solutions, helping Children’s National completely transform the workflow of its cancer and blood disorders unit so that when a patient arrives at the clinic, their adult caregiver signs them in at an easy-to-use touch-screen kiosk.

Savance Health Patient Self Check-In can pull information straight from an ID card, a driver’s license, or an insurance card, and easily fill out the patient’s address, phone number, current doctor, current medications, insurance, and date of birth. The solution delivers two key benefits: accurate and complete patient information – acquired through a patient-friendly process.

Once the patient has signed in, Savance’s Patient Tracking & Flow solution takes the mystery out of clinical workflows and patient location. The software tracks where patients are at any given time, and how much time they spend in each area. A display screen in the waiting room —with patient names symbolized by pictures of animals to maintain confidentiality— tells families how many patients are ahead of them to see their specific provider.

Another screen in the clinic workroom shows where patients stand in the day’s workflow. This allows Children’s Health not only to find patients quickly without searching the building, but also to see where process breakdowns occur and take steps to increase workflow efficiency.

Technology Benefits:

  1. Simplify patient sign-in with self-service check-in kiosk
  2. Ability to time-stamp patient flow though clinic to monitor detail
  3. Free staff from physically tracking down patients
  4. Optimize patient and staff scheduling
  5. Leverage patient flow data to alleviate bottlenecks during peak demand
  6. Improve patient experience through better communication and shorter wait times

Other references:

  1. http://www.savancehealth.com/Case-Studies/Childrens-National-Health-System.aspx
  2. http://www.eioboard.com/Solutions/Visitor-Management.aspx
  3. http://www.savancehealth.com/Solutions/Patient-Self-Check-In.aspx
  4. http://www.savancehealth.com/Case-Studies/Valley-Childrens-Hospital.aspx

 

 

 

Public lighting is everywhere but connected lighting is not?

http://events.sap.com/sapandasug/en/session/27024

IoT: Public lighting is everywhere but connected lighting is not.

  1. Sustainability Problem

Energy Efficiency

Lighting, beyond illumination, is an energy related asset. There are about 300 million street lights worldwide. On average, public lighting is more than 20 years old. Lighting can account for up to 40% of city’s total energy consumption. -1% of installed systems, are connected, expected to grow at 16% per year. Over the past year, we’ve seen IoT-enabled innovations enter our homes, cars, phones, and air space – and even appear on our bodies. Will they make our lives safer, simpler, healthier, and more environmentally responsible?

  1. Technology Article Summary

24-May-2016

The Internet of Things: Turning $3 Lightbulbs Into A $60 Billion Opportunity1

By Shelly Dutton

From this article, we learn how connected public lighting can be a driver for the digital transformation of cities and join the Internet of Things (IoT) revolution. See how Dutch company Koninklijke Philips N.V. partners with SAP to empower the digital transformation of cities as they become safer and more livable and energy efficient.

The idea was a reimagined commodity that we all rely on, opening the door to a $60 billion market opportunity. Philips is refurbishing streetlights, parks, bus stops, buildings, and bridges around the world with LED lightbulbs. But these are not just standard $3 lightbulbs – they’re connected and controlled through a remote management system.

Cities can now keep their residents safer by monitoring storm drains during heavy rains. They can even adjust lighting levels to strike a balance between public safety and costs related to energy consumption and maintenance. More important, they’re making the world safer, brighter, and a little more beautiful.

  1. Technology Stakeholders
    1. Lighting Manufacturer: Koninklijke Philips N.V 3
    2. Database management system company: SAP HANA 4
    3. Cities
      1. Government and Citizens
      2. Businesses and Residents
      3. Visitors and Tourists
      4. Public Sector Customers
        1. Arenas sports
        2. Roads and streets
        3. Parks and plazas
        4. Bridges monuments and facades
        5. Tunnels
        6. Transportation hubs
        7. Municipal buildings 
  1. Deployment

To set the stage for the connected lightbulb market while helping cities and towns benefit from digital transformation, the public segment leader at Philips Lighting discussed:

  1. Assets will need to communicate so their behavior can be flexibly adapted; therefore, verify on: How many assets are there? What state are they in? Are they working when they are supposed to or not working when they are not supposed to? How much energy do they use?
  2. Measure the energy used while monitoring lighting as they change the behavior of the environment over time to ensure energy efficiency and right amount of light at the right place at the right time. Connect assets to be able to manage them remotely. Two trends: (1) Switch from analog to digital (LED) light points with microchip for communication, tracking and connectivity; (2) Employ business model involving third party service provider. This needs:
    1. Connected lighting for transparency
      • Create proprietary networks (i.e. RF or powerline networks)
      • Deploy light points by embedding cellular network into the device now available publicly
    2. Measurement and verification systems in place such as EPC (Energy Performance Contracting)
  3. Unlock potential of IoT and think about the market opportunities in cities. More and more people will be living in cities which are close to innovation age.
  4. Need partnership: Philips partnered with SAP to use IoT technology for better outcome. Philips focused on the potential of IoT market while SAP focused on the future of city program for innovative, smart and digital city. Both focused holistically on how city can become digital, smart, green and resilient cities because 80% of the energy consumption, as well as GDP, are generated through cities.

To be successful, keep in mind cities core functions are: 3 Ps – Protection, Proviision of Services, Prosperity. Cities must deliver value and protection is a key aspect. Cities are the heart of the challenge we face in the future.

Protection:

Looking in tech enabled value to enable value allows the understanding of how to monetize and unlock the potential of IoT in the cities market for urban resilience, and protection against climate change, terrorism, crime, shocks, etc.

Provide Services:

Look into how IoT can improve the lives of the people in those cities such as by providing waste services, safety, water, lighting, etc.

Prosperity:

For business outcome, how can IoT technology reduce risk of fire, flooding, and improving management of the infrastructure?

Some examples of implemented Philips CityTouch infrastructure:

  1. Kristiansund in Norway has 5,500 light points and outages are fixed in no time.
  2. Buenos Aires, has 91,000 light points, was a partnerships with Philips CityTouch and SAP Hana. Implemented by combining real time data from connected street lights with data from other assets and sensors in a single integrated city dashboard.
  3. Empire State Building of NY changes peoples’ state of mind through color transformation lighting. On the Commencement Day of Columbia University, lighting is turned to blue and white.
  4. Miami Tower in Florida is a business case that proves savings of $ 0.25 M per year.
  5. Bay Bridge in San Francisco implemented responsive lighting in which pattern is connected to city rhythm, i.e. traffic, wind, and they come together in algorithm to reflect the pattern of lighting in the bridge.

Other references:

  1. http://www.digitalistmag.com/iot/2016/05/24/internet-of-things-turning-3-dollar-lightbulbs-into-60-billion-dollar-opportunity-04225370
  2. http://events.sap.com/sapandasug/en/session/27024
  3. https://en.wikipedia.org/wiki/Philips
  4. https://en.wikipedia.org/wiki/SAP_HANA